The Holiday and Flight Centre Limited understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, telephone lines and any future digital services or channels as they evolve.

1. What information will we collect?

We may collect all or some of the following information relating to you or other members of your party:

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

1.1 How will we collect this information?

We will only collect personal information from you by specifically asking for it:

1.2 What will we do with it?

We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

2 What can I do?

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at The Holiday and Flight Centre at 38/40 Quarry Street. Hamilton, ML3 or by email at

In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

2.1 Opt-Out Policy

Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at to unsubscribe.


Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website.

3.1 What are cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Cookies enable us to identify your device, or you when you have logged in. We use two types of cookies on this web site - cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We also use 3rd party cookies to help us to improve the performance of our website to provide you with a better user experience.

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

If you wish to control what cookies are set on your device through our website then you can find out how to do this in Managing Web Browser Cookies, clause 3.4 below.

By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

3.2 Strictly Necessary Cookies?

Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, we will not be able to determine features such as remembering your holiday search basket content.

Examples of strictly necessary cookies set by us:

Cookie Name Purpose
lastsessionkey This is used to remember your search criteria and also your basket content. This cookie is destroyed
lastsid This remember the holiday search type you were on whilst you can navigate around the site. This cookie is destroyed after 24 hours.
This is an ID based on the type of holiday you search for, where X is replaced with a unique search number. This cookie is destroyed after 24 hours.
These cookies are used to track logged in sections of the website. This cookie is destroyed each time you log out or close your browser.

3.3 Third Pary Cookies?

Some cookies are for the improvement in the performance of our website in order to provide you with a better user experience.

Examples of strictly necessary cookies set by us:

Cookie Supplier Purpose
Google Analytics This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our website usage and compile a report for us. For further information about Google Analytics please see To prevent tracking by Google Analytics across all websites visit

3.4 Managing Web Browser Cookies

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. You can choose whether to accept cookies that are set by our website and 3rd party suppliers on the cookie settings page. However, you should be aware that by electing to reject cookies you may limit the range of features available to you on our site and most other major websites that use cookies.

3.5 Further Information

To find out more about cookies you may wish to visit which contains comprehensive information about cookies and how you can control / limit the use of cookies.

4. Protecting your information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

5. External Links

Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

6. Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

7. Updates and Changes

As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

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